AI employees for luxury hospitality
Every call answered in seconds. Every message returned. Every booking closed direct, commission free.
Markoni Hotelsreplies in seconds · any language
Horizon Suite
Held for you. Arrival is arranged from the moment you land.
Guest communications. Handled seamlessly.
Seamless check-in
Pre-arrival check-in, ID upload, suite assigned in advance. The key is ready before the guest is.
Seamless check-out
The folio arrives on his phone. Charges reviewed, questions settled, invoice sent before the car door closes.
In-stay service
Dinner for suite 1204, ordered by message. Routed to the kitchen, carried to the door, confirmed done.
Task routing
Fresh towels for 809. Every request reaches the right pair of hands, tracked until it is finished.
Hotel intelligence
The desk sees the whole property in plain language. Occupancy, arrivals, open requests, tonight's pace.
Upsell engine
Tomorrow's quiet spa morning, offered tonight to the right guests. Perishable inventory never expires unsold.
An AI workforce for hotels. Your AI co-worker on every guest channel, around the clock.
See Markoni in actionOne AI co-worker. Every channel. The whole guest journey.
A luxury hotel installs Markoni and turns it on. From that moment, every call is answered in seconds, every message gets a reply, every booking closes direct, and every department knows what the guest needs. No new hires.
Lead conversion
One AI layer replies on voice, WhatsApp, Instagram, email, SMS and web chat, and closes bookings direct, commission free.
Lead generation
New demand from MICE event sourcing and influencer partnerships, so low season rooms do not stay empty.
Guest lifecycle
From confirmation to welcome back: pre-arrival check-in, in-stay service, checkout and follow-up, in your brand voice.
Property intelligence
Staff ask questions in plain language and get the live pulse of the hotel: occupancy, arrivals, open requests.
Staff coordination
Every guest request routes to the right person, escalates if unresolved, and is tracked to done.
Upsell engine
Spa slots, tours and room nights are perishable. Markoni offers them to the right guest before they expire.