This Statement sets out the principles Markoni applies to the design, deployment and supervision of the automated and AI-assisted systems used in its operations. It is a statement of operating policy; contractual commitments to owners are contained exclusively in the applicable Management Agreement.
Automated systems perform tasks; Markoni, acting through identified and accountable personnel, owns outcomes. Responsibility for the operation of each managed property, and for the acts of the systems deployed in its service, rests with Markoni and is not delegated to software.
Owners have access, through the owner portal, to logs of material automated decisions affecting their property, including rate reviews, response times and verification records. Our systems do not impersonate specific natural persons in guest interactions, and a human contact is available at all times.
Personal data processed by automated systems is minimised, access-controlled and handled in accordance with our Privacy Policy. Guest and owner personal data is not used to train publicly available foundation models, and sensitive information is redacted from operational logs.
Escalations, errors and near-misses are reviewed on a recurring cadence and remediations are fed back into system design. Where an operating commitment under the Markoni Standard is missed, the affected owner is notified proactively together with the corrective action taken.
Concerns regarding an automated interaction with a Markoni-operated property may be reported to founders@markoni.ai and will be investigated.
