These Terms of Service govern your access to and use of the Markoni websites, calculators, forms, demos, early access flows, software, dashboards, integrations and related services provided by DeepNav Experiences Private Limited, operating under the brand GydeXP.
Markoni is an AI workforce platform for hospitality, travel and experiences operators. It helps hotels, resorts, villas, hostels, serviced apartments, homestays, boutique stays, retreats, short-term rentals, travel companies, experiences companies and multi-property hospitality groups manage guest communication, reservations, service requests, upsells, outbound campaigns and repeat guest journeys across channels such as voice, WhatsApp, email, web chat and connected property or operations systems.
By accessing or using our websites or Services, you agree to these Terms.
If you are using Markoni under a signed order form, pilot agreement, subscription agreement, master services agreement, data processing agreement or other written contract with us, that separate agreement will govern your paid or production use of Markoni to the extent it conflicts with these website Terms.
1. Who we are
DeepNav Experiences Private Limited
Product: Markoni by GydeXP
Email: contact@gydexp.com
Address: Site 128 Kno 340/302/128, 2nd Floor, Tharabanahalli, Bettahalsur, Bangalore North, Karnataka, 562157
2. Scope of these Terms
These Terms apply to:
- Website visitors.
- Demo request users.
- Calculator users.
- Prospects and evaluators.
- Pilot users, unless governed by a separate written agreement.
- Customers using non-production or early access features.
- Any person accessing Markoni materials, content, demos or forms.
These Terms do not replace any signed customer contract unless that contract expressly says so.
3. Description of Markoni
Markoni provides AI-assisted workflows for hospitality, travel and experiences operators. Depending on configuration, plan, integration and customer agreement, Markoni may assist with:
- Answering voice calls.
- Replying on WhatsApp.
- Replying to emails.
- Handling web chat.
- Understanding Guest intent.
- Checking availability, inventory, rates, packages or policies.
- Capturing leads.
- Creating or updating bookings.
- Sending payment links.
- Sending confirmations, reminders or follow-ups.
- Handling Guest service requests.
- Routing tasks to property staff.
- Coordinating concierge, travel desk, guide, activity or experience requests.
- Running upsell workflows.
- Sending review or feedback requests.
- Running outbound sales or marketing campaigns where authorized.
- Supporting repeat Guest journeys.
- Escalating to human staff.
- Maintaining dashboards, logs and reports.
Feature availability may vary by Customer, market, plan, integration, deployment stage and written agreement.
4. Eligibility and authority
If you use Markoni on behalf of a company, property, hospitality operator, travel operator, experiences operator or other organization, you represent that:
- You are authorized to act on behalf of that organization.
- You have authority to provide information to us.
- You have authority to request a demo, pilot, audit, proposal or subscription.
- Your organization will comply with these Terms and any applicable written agreement.
You may not use Markoni if you are prohibited from doing so under applicable law.
5. Website use
You may use our websites for lawful business purposes.
You must not:
- Use the websites for illegal purposes.
- Submit false, misleading, abusive or harmful information.
- Attempt unauthorized access to systems or data.
- Probe, scan or test system vulnerabilities without written authorization.
- Interfere with website operation.
- Circumvent security controls.
- Copy, scrape or harvest data at scale.
- Use bots or automated tools in a way that burdens the websites.
- Upload malware or harmful code.
- Impersonate another person or organization.
- Misrepresent your affiliation with a property, company or organization.
- Use the websites or content to build a competing product without authorization.
6. Demo requests and communications
When you submit a demo request, contact form, calculator form or similar inquiry, you agree that we may contact you through email, phone, WhatsApp or other business communication channels.
You can opt out of non-essential marketing communications by contacting contact@gydexp.com.
Transactional, security, legal, service or account-related communications may still be sent where necessary.
7. Hidden revenue calculator
The hidden revenue calculator is a diagnostic and educational tool.
It may estimate potential recoverable value from:
- Missed booking inquiries.
- Delayed responses.
- OTA, marketplace or channel commission leakage.
- Upsell gaps.
- Outbound demand generation.
- Repeat Guest journeys.
- Staffing efficiency.
Calculator outputs are based on user-provided inputs, assumptions and modeled formulas.
You agree that calculator outputs are:
- Estimates only.
- Not guaranteed.
- Not financial advice.
- Not legal advice.
- Not tax advice.
- Not investment advice.
- Not a promise of revenue, profit, savings, booking lift, conversion lift or business performance.
- Not a substitute for your own operational, financial or legal analysis.
Actual results may vary based on many factors, including occupancy, ADR, property type, inventory type, inquiry quality, response quality, staff behavior, integration depth, OTA share, Guest behavior, market conditions, implementation quality, campaign execution, data accuracy and product configuration.
You should not make financial or operational decisions solely based on calculator outputs.
8. AI limitations and human supervision
Markoni uses AI systems. AI systems may produce incorrect, incomplete, delayed, unexpected or inappropriate outputs.
Although Markoni is designed to use property-approved information, configured tools and escalation rules, you acknowledge that:
- AI may misunderstand a Guest.
- AI may require human review.
- AI may be affected by incomplete or inaccurate property data.
- Integrations may fail.
- Third-party services may be unavailable.
- Voice transcription may be imperfect.
- Translations may be imperfect.
- AI-generated summaries may omit details.
- Automation should be supervised for sensitive workflows.
Customers are responsible for determining which workflows can be automated and which require human approval.
Markoni should not be used without appropriate human oversight for:
- Emergency situations.
- Health or safety critical instructions.
- Legal advice.
- Medical advice.
- High-risk financial decisions.
- Sensitive disputes.
- Irreversible Guest-impacting actions unless configured and authorized.
9. Customer responsibilities
If you are a hospitality, travel or experiences operator using or evaluating Markoni, you are responsible for:
- Providing accurate property and business information.
- Maintaining accurate rates, availability, policies, inventory, packages, room details, experience details and SOPs.
- Reviewing AI configuration.
- Training staff on escalation workflows.
- Monitoring Guest-facing communication.
- Ensuring that Guests are informed where required.
- Obtaining consent where required.
- Ensuring that staff data and Guest data are provided lawfully.
- Maintaining your own PMS, channel manager, booking system, marketplace accounts, WhatsApp, email, telephony, CRM, payment and other third-party accounts.
- Reviewing payment, booking, cancellation, refund and complaint workflows.
- Complying with hospitality, travel, consumer protection, telecom, marketing, privacy, tax, payment and other applicable laws.
We are not responsible for losses caused by inaccurate Customer data, incorrect property configuration, third-party system errors or unauthorized Customer-side use.
10. Guest communication and messaging rules
If you use Markoni to communicate with Guests, you are responsible for ensuring compliance with applicable messaging, consent, telecom, anti-spam, consumer protection and marketing rules.
This includes, where applicable:
- Guest consent for WhatsApp or messaging.
- Consent for marketing campaigns.
- Opt-out handling.
- Use of approved templates.
- Respecting quiet hours where required.
- Avoiding misleading promotions.
- Ensuring offers, prices and policies are accurate.
- Ensuring outbound campaigns are lawful and properly authorized.
Markoni may provide tools to support compliant workflows, but the Customer is responsible for how those tools are used.
11. Integrations and third-party services
Markoni may connect with third-party systems such as:
- PMS platforms.
- Channel managers.
- Booking systems.
- Booking engines.
- OTA or marketplace systems.
- WhatsApp Business providers.
- Telephony providers.
- Email providers.
- Payment providers, including Razorpay.
- CRM systems.
- Analytics tools.
- AI providers.
- Speech-to-text providers.
- Text-to-speech providers.
- Staff task tools.
- Property operations tools.
We do not control third-party systems. We are not responsible for:
- Third-party outages.
- Third-party errors.
- Third-party pricing changes.
- Third-party policy changes.
- Third-party security incidents.
- Losses caused by Customer-managed third-party accounts.
- Incorrect data returned by third-party systems.
- Integration limitations outside our reasonable control.
Use of third-party services may be subject to their own terms and policies.
12. Payment links and payment providers
Markoni may help generate or send payment links through third-party payment providers, including Razorpay.
Unless expressly agreed otherwise:
- Payment processing is handled by the payment provider.
- Payment provider terms apply.
- We do not store full card details.
- We are not responsible for payment failures caused by payment provider issues.
- Customers remain responsible for refunds, cancellations, chargebacks, taxes, invoices and Guest payment disputes unless otherwise agreed in writing.
13. Beta, pilot and early access services
Some features may be labeled or treated as beta, pilot, experimental, preview, prototype, trial or early access.
These features may:
- Be incomplete.
- Change without notice.
- Contain bugs.
- Produce unexpected results.
- Be subject to usage limits.
- Be discontinued.
- Require additional human supervision.
- Lack full support, logging, reporting or integration depth.
Beta and pilot features are provided as is unless a separate written agreement says otherwise.
14. Service availability
We aim to provide reliable services, but we do not guarantee uninterrupted availability unless expressly agreed in a signed contract.
Service availability may be affected by:
- Maintenance.
- Updates.
- Third-party outages.
- Internet disruptions.
- Cloud infrastructure incidents.
- API failures.
- Messaging provider failures.
- Payment provider failures.
- AI provider failures.
- Force majeure events.
- Customer-side configuration or credential issues.
15. Fees and commercial terms
Any paid use of Markoni will be governed by the applicable order form, invoice, subscription terms, pilot agreement or written contract.
Unless agreed otherwise in writing:
- Fees are payable according to the applicable invoice or order form.
- Taxes are the Customer's responsibility unless stated otherwise.
- Usage-based charges may apply where enabled.
- Third-party platform costs may be billed separately or passed through.
- Non-payment may result in suspension or termination.
16. Security
We use reasonable technical and organizational safeguards designed to protect the Services.
However, no system is perfectly secure. You are responsible for:
- Keeping credentials secure.
- Using strong passwords where applicable.
- Restricting staff access.
- Promptly removing access for former staff.
- Reviewing user permissions.
- Not sharing API keys or tokens improperly.
- Reporting suspicious activity.
Please report security concerns to contact@gydexp.com.
17. Data and privacy
Our handling of personal data is described in our Privacy Policy.
If you use Markoni as a Customer, additional data protection terms may apply through a written agreement, order form or data processing agreement.
You must not provide personal data to Markoni unless you have the right to do so.
18. Intellectual property
All rights, title and interest in and to the websites, Services, software, workflows, designs, logos, trademarks, content, documentation, models, prompts, interfaces and product materials belong to DeepNav Experiences Private Limited or its licensors.
You may not:
- Copy the websites or Services.
- Reverse engineer the Services.
- Reproduce our product designs.
- Use our brand without permission.
- Create derivative works from our content.
- Remove proprietary notices.
- Use our materials to build a competing product.
Markoni, GydeXP and related marks are brand assets of DeepNav Experiences Private Limited.
19. Customer data ownership
As between Markoni and the Customer, Customers retain ownership of their property data, Guest data, staff data and operational data, subject to the rights granted to us to provide, maintain, secure, support and improve the Services.
We may use aggregated or de-identified data for analytics, benchmarking, product improvement and business reporting, provided it does not identify a specific Customer or Guest.
20. Feedback
If you provide feedback, suggestions, ideas or recommendations, you grant us the right to use them without restriction or compensation.
This helps us improve Markoni.
21. Publicity
Unless otherwise agreed in writing, we will not use your property name, company name, logo or brand in public customer lists, case studies or marketing materials without permission.
For pilots or private deployments, Customer confidentiality may be governed by a separate agreement.
22. Confidentiality
During demos, pilots, customer discussions or support interactions, either party may share confidential information.
You agree not to misuse or disclose confidential information received from us, including product roadmaps, pricing, technical workflows, demos, prototypes, non-public screenshots, credentials, documentation or business information.
Confidentiality obligations in a signed agreement will override this section where applicable.
23. Acceptable use
You must not use Markoni to:
- Violate law.
- Send unauthorized spam or marketing messages.
- Mislead Guests.
- Collect data without required rights or consent.
- Discriminate unlawfully.
- Harass, threaten or abuse individuals.
- Process prohibited, illegal or unsafe content.
- Attempt to bypass security controls.
- Interfere with third-party systems.
- Use AI outputs without appropriate review in high-risk contexts.
- Upload malware, harmful code or unlawful material.
We may suspend use if we believe a Customer, user or workflow creates legal, security, safety, reputational or operational risk.
24. Disclaimers
The websites, calculator, demos, previews and non-contractual materials are provided on an as is and as available basis.
To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, error-free operation and specific business outcomes.
We do not guarantee that Markoni will:
- Increase revenue.
- Reduce costs.
- Eliminate missed calls.
- Prevent all incorrect responses.
- Replace all staff.
- Integrate with every system.
- Work without interruption.
- Meet every legal or operational requirement.
Any performance claims on the websites are illustrative unless expressly supported by a signed written agreement.
25. Limitation of liability
To the maximum extent permitted by law, DeepNav Experiences Private Limited will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, including:
- Loss of revenue.
- Loss of profits.
- Loss of goodwill.
- Loss of data.
- Loss of bookings.
- Business interruption.
- Guest dissatisfaction.
- Reputational harm.
- Third-party platform failures.
- Lost opportunities.
- Cost of substitute services.
For claims related only to website use, demo use, calculator use or non-paid evaluation, our total liability will be limited to INR 10,000.
For paid Customers, liability will be governed by the applicable signed agreement. If no signed agreement exists, our total liability will be limited to the fees paid by the Customer to us in the three months before the event giving rise to the claim.
26. Indemnity
You agree to indemnify and hold harmless DeepNav Experiences Private Limited, its directors, officers, employees, contractors and affiliates from claims, damages, losses, liabilities and expenses arising from:
- Your misuse of the websites or Services.
- Your violation of these Terms.
- Your violation of law.
- Data you provide without proper rights.
- Incorrect property data or configuration.
- Guest claims arising from your operations.
- Unauthorized access caused by your credential handling.
- Your use of third-party systems.
- Marketing messages sent without required consent.
- Your breach of privacy, telecom, consumer protection, travel, hospitality or payment laws.
27. Suspension and termination
We may suspend or restrict access if we believe:
- You violated these Terms.
- Your use creates security risk.
- Your use may harm Guests, Customers, us or third parties.
- You submitted false information.
- Payment obligations are overdue.
- You are using the Services unlawfully.
- A third-party provider requires suspension.
- We are required to do so by law.
Suspension or termination does not affect rights or obligations that should reasonably survive.
28. Force majeure
We are not liable for delay or failure caused by events outside our reasonable control, including natural disasters, war, civil unrest, government action, internet failures, cloud provider outages, third-party API failures, payment provider outages, telecom or messaging provider disruptions, labor disputes, cyberattacks, platform policy changes, changes in law or other events beyond our reasonable control.
29. Changes to the websites or Services
We may modify, update, suspend or discontinue parts of the websites or Services at any time.
For paid Customers, material service changes may be governed by the applicable written agreement.
30. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted with a new Last updated date.
Continued use of the websites or Services after updates means you accept the updated Terms.
31. Governing law and jurisdiction
These Terms are governed by the laws of India.
Subject to any separate written agreement, disputes will be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka, India.
32. Contact
For questions about these Terms, legal notices, website use, demos or Markoni services, contact us at:
DeepNav Experiences Private Limited
Product: Markoni by GydeXP
Email: contact@gydexp.com
Address: Site 128 Kno 340/302/128, 2nd Floor, Tharabanahalli, Bettahalsur, Bangalore North, Karnataka, 562157