This Privacy Policy ("Policy") describes how Markoni, together with its affiliates ("Markoni", "we", "us" or "our"), collects, uses, discloses and otherwise processes personal data in connection with (a) the website located at markoni.ai (the "Site"), (b) our property revenue-management and property-management services (the "Services"), and (c) stays at properties operated by Markoni ("Managed Properties"). Where Markoni processes personal data on behalf of a property owner pursuant to a management agreement, Markoni acts as a processor or service provider and the terms of that agreement additionally apply.
We process personal data: (a) to perform contracts, including management agreements and the facilitation of guest stays; (b) for our legitimate interests in operating, securing and improving the Services, in each case balanced against the rights of data subjects; (c) to comply with legal obligations, including tax, accounting and lawful requests of competent authorities; and (d) where required, on the basis of consent, which may be withdrawn at any time without affecting prior processing.
The Services employ automated and AI-assisted systems for guest communication, pricing and operational coordination. These systems operate within parameters set by contract (including owner-defined rate floors and ceilings) and are subject to human oversight and escalation. We do not use guest or owner personal data to train publicly available foundation models. No decision producing legal or similarly significant effects concerning a data subject is made solely by automated means without appropriate safeguards.
We disclose personal data only: (a) to booking platforms and distribution channels involved in a reservation; (b) to payment processors and financial institutions, it being noted that Markoni does not itself store full payment-card numbers; (c) to service personnel and vendors engaged in the operation of a Managed Property, limited to the data necessary for the task; (d) to professional advisers, insurers and auditors under duties of confidentiality; (e) to processors and infrastructure providers bound by written data-processing agreements; (f) in connection with a corporate transaction, subject to customary protections; and (g) where required by applicable law. We do not sell personal data, and we do not share personal data for cross-context behavioural advertising.
Where personal data is transferred across borders, we implement lawful transfer mechanisms, including standard contractual clauses or equivalent safeguards recognised in the relevant jurisdiction.
Personal data is retained for no longer than is necessary for the purposes described above, having regard to statutory retention periods applicable to financial and booking records, the term of the relevant management agreement, and the establishment, exercise or defence of legal claims, after which it is deleted or irreversibly anonymised.
Subject to applicable law, you may request access to, rectification or erasure of, or restriction of or objection to the processing of, your personal data, as well as data portability, and you may lodge a complaint with a supervisory authority. Requests may be directed to privacy@markoni.ai; we respond within the period prescribed by applicable law and in any event use reasonable efforts to respond within thirty (30) days.
We maintain technical and organisational measures appropriate to the risk, as further described in our Security Statement. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Site and Services are not directed to children, and we do not knowingly collect personal data from children except as incidentally required to administer a stay booked by an adult.
We may amend this Policy from time to time. The current version, with its effective date, is published on the Site; material changes affecting owners or guests under contract will be notified as required by law or by the relevant agreement.
