AI employees for luxury hospitality
Every call answered in seconds. Every message returned. Every booking closed direct, commission free.
Markoni Hotelsreplies in seconds · any language
Horizon Suite
Held for you. Arrival is arranged from the moment you land.
Guest communications. Handled seamlessly.
- Voice
- SMS
- Web chat
An AI workforce for hotels. Your AI co-worker on every guest channel, around the clock.
Book a demoOne AI co-worker. Every channel. The whole guest journey.
A luxury hotel installs Markoni and turns it on. From that moment, every call is answered in seconds, every message gets a reply, every booking closes direct, and every department knows what the guest needs. No new hires.
Meet Markoni
One guest. Multiple touchpoints. One Markoni.
Watch Markoni take a guest end-to-end. Six channels in, one folio out.
- Voice21:47 IST · 00:34
Inbound — Voice · inbound
“Suite for honeymoon, 12–14 Dec, ocean view if possible.”
Hindi → English mid-sentence · auto-detected
- PMS21:48 · PMS lookup
Booking — Availability checked · Ocean #204
- Dec · 5 nights
- ₹2.5L total
- Voice21:48 · drafted in under a second
Reply — Markoni · reply on the same call
“Lovely. Ocean Suite #204 is yours. Five nights, ₹2.5L. As honeymooners, late checkout and sunrise breakfast on the deck, included with our compliments.”
- WhatsApp21:50 · delivered 12s
Confirm — WhatsApp · confirmation + payment
- Confirmation · Mark 1.0
- Ocean Suite #204 · 12 → 17 Dec
- Pay · ₹2.5L →
- Web21:51 · 3 OTAs blocked
Channels — Inventory synced
- Channel Manager · blocked
- Expedia · blocked
- MakeMyTrip · blocked
- WhatsApp11 Dec · auto-set
Pre-stay — Concierge · pre-arrival
- Sunrise breakfast · 13 Dec, 06:30
- Honeymoon turn-down · requested
- Airport pickup · confirmed
- Email14 Dec · 11:42
Departure — Folio sent · review requested
- Folio · Mark 1.0
- Stay · 12 → 17 Dec
- Direct, zero commission · ₹2.5L
- InstagramNov 12, 2026
Win-back — Anniversary · re-engage scheduled
“One year on. Same suite, same sunrise, held for you.”
Honeymoon alumni rate · 11-month auto-trigger
3:45
one call
0
humans involved · always in control
₹2.5L
direct, zero commission
12 months
lifetime tracked
The full loop, end to end. From the first ring to the win-back, all without lifting a finger.
Where your hospitality is leaking
Five buckets of money. Markoni closes all five.
∑ · Together
15–25%
of revenue · recoverable, year one (modeled)
Five leaks. One workforce. No new acquisition spend.
The five leaks compound. They share guests, share channels, share staff bandwidth — and across every property we have modeled, between fifteen and twenty-five percent of room revenue ends up sitting in someone else's P&L. Most operators never see it. Most never get it back.
Run your numbers in the calculator →Ranges are industry estimates and modeled scenarios, not guaranteed outcomes. Run your own numbers in the calculator.
An AI workforce, not a chatbot
Eight specialists. One Markoni.
Each one does a specific job, the way an experienced hospitality professional would. Hire one. Hire all eight. They share one memory, one voice, one folio.
One workforce, eight badges. Hire one. Hire all eight. They share memory, voice, and the same folio under one name.
Metrics are modeled targets from pilot deployments, not guaranteed outcomes.
The full loop
From welcome. To welcome back.
Hospitality is the simplest business to describe and the hardest to scale. A guest arrives. You make them feel known. They leave. They come back. Markoni exists to make that loop infinite.
One employee. One voice. The same Markoni that answered the inquiry remembers the anniversary eleven months later. That's the loop.
Every touchpoint becomes revenue.
Hidden revenue · Live
See what your hotel is leaving on the table.
Move seven sliders — rooms, ADR, occupancy, missed inquiries, OTA mix. The number is what Markoni helps you recover, annually, conservatively. No marketing math.
Computer use agents
Your systems stay. Markoni does the work.
Markoni answers guests, checks availability, quotes the right rate, sends payment links, updates your PMS, and dispatches tasks across the tools your team already uses. No migration. No retraining. No rip-and-replace.
01 · Demand comes in
02 · Markoni works
Reads · checks · quotes · collects · writes back · escalates
03 · Your stack stays the source of truth
If your stack has an API, an XML feed, or a screen, Markoni operates it. New tool? Two days of integration, then it's in the workforce.
FAQs
Before you ask. Nine things every GM wants to know.
Real questions from the operators we've walked through Markoni. Short answers. No marketing fluff.
01How long does it take to go live?
Most properties go live in 14 days. We map your inquiry channels, connect to your PMS and channel manager, train Markoni on your brand voice and SOPs, and run a controlled rollout. The first co-worker is on shift end of week one. The rest are layered in week two.
02Will guests know they are talking to AI?
Markoni speaks like a thoughtful, fluent hospitality professional, not a chatbot. We disclose where required by law. In our pilots, guests rarely notice. CSAT scores go up, not down, because every reply is fast and complete.
03Does Markoni replace my front-desk team?
No. It absorbs the repetitive volume so your team can focus on in-person hospitality and the conversations that need a human. After-hours calls, follow-ups, FAQs, OTA-style requests are handled in the background. Most GMs use the time their team gets back to push direct revenue and recover guests they were quietly losing.
04Which languages does it support?
30+ out of the box, including English, Hindi, Tamil, Telugu, Kannada, Marathi, Gujarati, Bengali, Punjabi, French, Spanish, German, Arabic, Mandarin, Japanese, Italian, Portuguese, and Russian. Mid-sentence code-switching like Hinglish and Tanglish is handled natively. We add languages on request.
05Which PMSs and channel managers do you integrate with?
Opera Cloud (OHIP), Mews, Cloudbeds, Hotelogix, IDS Next, eZee, RoomKey, Protel, and more. Channel managers: SiteMinder, STAAH, D-EDGE, RateGain. Payment: Razorpay, Stripe, PayU, Adyen. If your tool exposes an API, an XML feed, or a screen Markoni can read, we can integrate.
06How is Markoni priced?
A monthly platform fee per property plus usage on co-workers you switch on. We share a property-specific quote after the calculator and a 30-minute scoping call. No per-conversation fee. No surprise OTA-style commission. Markoni saves you commission, never charges it.
07Is guest data secure? Where does it live?
PII is encrypted at rest (AES-256) and in transit (TLS 1.3). Role-based access, full audit logs, India and EU data-residency options. Formal certifications such as ISO 27001 and SOC 2 are on our roadmap and not yet complete — our Security page describes the controls in place today. We do not train foundation models on your guest data. Your folio stays yours.
08What happens if Markoni doesn't know what to do?
It escalates. Every co-worker has explicit escalation rules: duty manager for service issues, F&B for restaurant, GM for VIP. Markoni files a ticket, pages the right person, and stays in the loop until the human closes it. The guest never feels the seam.
09What does the GM see day to day?
A single dashboard. Every guest conversation, every booking, every escalation, every rupee recovered. Filterable by co-worker, channel, date, or property. The same audit log your auditors and owners want to see, except it actually exists.
Ready when you are
Give your guests a dream experience.
We work directly with owners and general managers of luxury and upscale hotels, resorts and villas. Book a call and we will show you Markoni running on your own property's scenarios.
Or write to founders@markoni.ai