Module 01
Lead generation
What it does
Sources new demand through B2B MICE event sourcing and B2C influencer partnerships.
The outcome
A pipeline of qualified group leads, and rooms filled in low season.
MICE event data · email · Instagram
The AI workforce, module by module.
Markoni is software. A hotel installs it, and from that moment every guest call is answered in under five seconds in the hotel's own brand voice, every message gets a reply, every booking closes without paying commission to a third party, and every request reaches the right member of staff. Six modules carry that loop.
Module 02
Lead conversion
What it does
A unified AI layer that replies across every guest channel and closes bookings, with a negotiation engine that stays inside your configured floors.
The outcome
Commission-free direct bookings from one centralized inbox.
Voice · email · SMS · iMessage · WhatsApp · Instagram · OTA inbox · web chat
Module 03
Guest lifecycle management
What it does
Services the guest across every stage of the stay: confirmation, pre-arrival check-in and ID collection, in-stay requests, checkout with a feedback loop, and re-engagement when it is time to come back.
The outcome
A consistent end-to-end guest experience, from welcome to welcome back.
The same guest channels, in your brand voice
Module 04
Property intelligence
What it does
Lets staff chat with an AI that knows the live state of the hotel, connected to the PMS and building systems.
The outcome
The pulse of the property on demand, in plain language.
PMS · building management · guest comms
Module 05
Staff coordination
What it does
Routes guest requests to the right staff member and escalates if unresolved, with a full audit trail and human override at any moment.
The outcome
Faster resolution and tighter internal coordination.
WhatsApp · iMessage
Module 06
Upsell engine
What it does
Proactively sells perishable inventory, spa slots, tours and room nights, at the right moment on the right channel, respecting quiet hours.
The outcome
Incremental revenue from inventory that would otherwise expire unsold.
Spa · rooms · tours · concierge inventory
Guardrails built in.
Human override, always. Escalation hands the conversation to your team with full context. Hard guardrails cannot be turned off.
Your brand voice. Markoni learns the tone your property speaks in and applies it on every channel, in any language.
Quiet hours respected. Outbound messages are suppressed in the windows you configure. Every action carries a full audit trail.