We take short-term rentals — serviced apartments, independent Airbnbs, villas and B&Bs — and run the hospitality business behind them. Two services: Revenue Management at 4.9% covers demand, channels, pricing and the whole guest relationship; Property Management at 9.9% adds the physical operation. You keep the real estate either way.
You keep your own cleaners. We bring the bookings.
Sales, marketing and every channel that matters — plus the entire guest relationship. We create the demand, price it, convert it and look after the guest from first message to review. Your existing local team handles the physical work.
Cleaning, maintenance and vendor management stay with you.
We run the whole thing. You do nothing.
Everything in Revenue Management, plus the physical operation. Housekeeping, turnovers, maintenance, vendors and staff coordination are ours to run — day in, day out — so the property is guest-ready without you touching it.
Direct costs stay at cost, on one transparent statement. Applicable tax additional.
Every service below except the last is in both plans. Operations — cleaning, maintenance, vendors and staff — is what separates 4.9% from 9.9%.
Everything else services a booking that already exists. This service creates the booking, prices it, and decides which channel it comes through.
New demand sourced beyond the platforms: local and direct demand, creator partnerships, and group outreach for larger villas and apart-hotels — always running in the background, so low season doesn't stay empty.
One AI layer answers every inquiry — calls, WhatsApp, email, DMs, OTA inboxes and your direct booking site — in seconds, in the guest's language, and works it to a decision within the price floors you set. Negotiated within your floor, never below it.
Confirmation, pre-arrival, self check-in and access codes, in-stay service, checkout and follow-up — the entire guest journey handled in your property's voice, with a full audit trail and human override. In a short-term rental there is no front desk behind this; Markoni is the front desk.
Ask in plain language, get the live state of one unit or the whole portfolio: rates, occupancy, pace, channel performance, open guest issues, cleaning status and maintenance jobs — one question away, any time.
An empty night after a checkout is offered first to the guest already in the house — the highest-yield upsell there is. Early check-in, late checkout, transfers, tours and mid-stay services, priced by the engine and delivered with vetted local partners.
The physical operation, run by us. Housekeeping and turnovers scheduled and verified between every stay — with photo proof, before check-in; maintenance and repairs triaged and closed; vendors, supplies and linen managed; cleaners, caretakers and on-site staff coordinated until every job is done. This is the one service not in Revenue Management — it is what takes the fee from 4.9% to 9.9%, and what takes the property off your hands entirely.
Multiple units under one owner, already run as short-stay inventory. One local team, one onboarding, immediate portfolio economics.
Single-listing and small multi-listing hosts who are self-managing and under-monetising. The switch is simple and reversible.
Higher nightly rates, more guest touchpoints, more upside from the same service stack.
