Subprocessors

This Subprocessor Notice describes the types of third-party service providers Markoni may use to deliver its Services.

A formal named subprocessor list will be published as our enterprise compliance program matures. Until then, Customers with procurement or security review requirements may contact us for current vendor information.

1. What subprocessors do

Subprocessors help us operate, secure, deliver, monitor and support Markoni.

They may process Customer or Guest data only as needed to provide their services to Markoni.

2. Categories of subprocessors

Markoni may use providers in the following categories:

• Cloud hosting.
• Managed databases.
• File storage.
• Serverless compute.
• Queueing and background jobs.
• Voice and telephony infrastructure.
• WhatsApp and messaging infrastructure.
• Email infrastructure.
• AI model providers.
• Speech-to-text providers.
• Text-to-speech providers.
• Payment providers, including Razorpay.
• Analytics providers.
• Error monitoring providers.
• CRM and customer support tools.
• Security and compliance tooling.
• Document signing or billing tools where required.

3. Vendor review

Our vendor management process is being formalized as part of compliance readiness.

We intend to assess vendors based on:

• Business necessity.
• Data access level.
• Security posture.
• Reliability.
• Contractual safeguards.
• Compliance readiness.
• Ability to support Customer obligations.

4. Updates

We may update this notice as vendors change or as our compliance program matures.

5. Contact

For current vendor or subprocessor information, contact:

DeepNav Experiences Private Limited

Product: Markoni by GydeXP

Email: founders@markoni.ai

Address: Site 128 Kno 340/302/128, 2nd Floor, Tharabanahalli, Bettahalsur, Bangalore North, Karnataka, 562157